Application Support Analyst - 12 months FTC

Application Support Analyst

12 months FTC, full time, 39 hours a week

Hybrid working between home and office

Reporting: Application Support Manager - Vets

About the Role

The IT Application Support Analyst is responsible for providing support for business-critical applications and ensuring that they operate smoothly and efficiently. This role involves troubleshooting application issues, assisting and supporting end users, to ensure the continuous availability of applications used by the organization. The IT Application Support Analyst will work closely with other IT teams, business units, and third-party vendors to resolve issues and implement improvements to enhance application performance and functionality.

Key Responsibilities

• Support and Maintain – Managing User maintenance, Service requests and incident resolution
• Governance - Being the custodian for the auditable processes, including establishing processes and ensure that they are adhered to.
• Enhance and Improve – Work collaboratively with the wider IT and business team to drive continuous service improvement.
• Service and Practice relationships – Build relationships with key suppliers and the wider Group IT function.
• System Monitoring and Performance Optimization – Ensure the applications are running optimally.

Experience and skills required:

• Experience of application support and administration
• Experience of working within a system service environment
• Process Design

Role-specific competencies:

• Clear articulate and confident communicator
• Strong attention to detail to ensure that resolutions are delivered first time
• Ability to work individually and also within a team
• Will have problem-solving and a can-do attitude
• Strong organisational skills with the ability to manage multiple priorities

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!