Colleague Engagement, Inclusion & Wellbeing Manager

Colleague Engagement, Inclusion & Wellbeing Manager (39 hours per week)

• National role, with regular attendance across our pet care centres and vet practices (UK- wide), distribution centre (Stafford) and support office (Cheshire)
• Basic salary of up to £55k, dependent upon experience, 36 days holiday (incl. bank holidays) and comprehensive benefits

About Us

We’re all for pets, and what we do matters for pet owners across the UK.  This is more than a business, it’s a responsibility.  It’s a promise and commitment we make each day to provide excellent care for each pet that comes through our door.

Every colleague has a part to play to ensure that we deliver on this commitment every day. Our love and understanding of pets led us to develop our long-term goal to improve the life of every pet in the UK. 

This covers not only the pets in our care and the pets of the 10m plus active consumers that buy our products and services, but also the pets that we can help through our charity work and through educating and advocating for change in society and the wider pet care and veterinary industry. 

We’re a nation mad about pets, and we go to any lengths to keep them happy and healthy. It’s a love with no bounds and no boundaries.

About the Role

Hand in hand with our goal to improve the life of every pet in the UK, we want to ensure our colleagues are behind our commitments, engaged in our ethos, and feel valued and recognised for the commitment that they each bring to our business and incredible culture. We want to make Pets at Home an even greater place to work…and that’s where you can play a leading role.

Our new role of Colleague Engagement, Inclusion and Wellbeing Manager is responsible for creating and delivering our Colleague Engagement, Inclusion and Wellbeing strategy across the business.

Working with the Director of Centres of Expertise, Head of Reward, and other senior stakeholders, this role will be pivotal in developing our overarching strategy to propose, shape and implement new engagement and wellbeing initiatives, alongside delivering existing programmes that support inclusion and belonging for all our 18k plus colleagues. This role is key in leading and supporting the positive experience and engagement of our colleagues whilst at work, creating and maintaining a culture which motivates and engages colleagues to live happier lives, bringing their best authentic selves, whilst at work and in their private lives.

The role includes line management responsibility for a small team dedicated to these initiatives.

What you will be doing:

Collaborating across our leadership teams, you will create and deliver a holistic strategy, that positively enhances our culture and inclusivity, through integrated engagement, inclusion, and well-being activities.  You will foster innovation, cohesion and future-visioning, bringing new ideas and approaches that embrace our colleagues’ differences of work environments, roles, and multi-generations.  Demonstrating and promoting Pets at Homes commitment to inclusion and wellbeing and leading the way within the sector.

This role will see you operating, leading, and guiding:

• Creating a cohesive and holistic Strategy; Develop and implement a comprehensive and integrated approach to Engagement, Inclusion and Wellbeing that aligns with the Company mission and objectives.
• Integrating all aspects into our colleague lifecycle and broader consumer and company brand activities
• Working with the Director of CoE, specialist team members, stakeholders, and 3rd parties to create and execute a roadmap to achieve engagement, inclusion and wellbeing goals (short/medium and long term).
• Work with stakeholders and colleague groups to plan, organise and deliver events
• Working with the Colleague Engagement Lead to design and implement programmes and initiatives to enhance colleague engagement and satisfaction whilst aligning with the wider business, inclusion and wellbeing schedule of activities

• Colleague Listening & Recognition; Working with the Colleague Engagement Lead to design and implement programmes and initiatives to enhance colleague engagement and satisfaction whilst aligning with the wider business, inclusion and wellbeing schedule of activities
• Working with the ED&I Lead to develop a clear ED&I strategy and roadmap of inclusion activities to ensure a welcoming and inclusive environment for all colleagues.
• Working with colleague networks, stakeholders and 3rd parties to design and implement well-being programmes that support the physical, mental, emotional and financial health of colleagues.
• Work alongside the Data Analytics People Partner to analyse and interpret data to assess effectiveness of activities and identify areas for improvement across engagement, inclusion and wellbeing
• Build and maintain strong relationships with key stakeholders, including senior leaders, department heads, and external partners.
• Act as a trusted advisor on matters related to engagement, inclusion, and well-being.
• Develop and deliver clear and effective communication strategies to promote engagement, inclusion, and well-being initiatives.
• Maintain a deep understanding of current and emerging trends, challenges, and opportunities related to engagement, inclusion and wellbeing in the workplace
• Provide thought leadership on colleague engagement, inclusion and wellbeing in the workplace
• Lead, coach, and develop a small team dedicated to engagement, inclusion, and well-being initiatives

About You – what we would like you to bring to our role

Ideally with a CIPD qualification, or professional certification in Health & Wellbeing or Change Management, you will bring proven experience in a similar role within Wellbeing, Inclusion or Colleague Engagement. With keenly honed communication skills, you will have the agility and presence to engage with all colleague groups and seniority levels, listening, disseminating, creating and delivering action that enhances the satisfaction and wellbeing of all colleagues, increasing engagement and belonging.

This role offers a superb opportunity for you to help deliver true value in how we welcome, hear, recognise and engage all colleagues, to help us build upon our good workplace culture and create an outstanding colleague career experience.

If this sounds like the role for you, we would love to hear from you.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!