Deputy Store Manager - Full Time

Deputy Store Manager – Godalming

Who are we?

We’re Pets at Home, one of the UK’s leading pet care businesses. If you love pets, you might already be familiar with our Pet Care Centres, Pets Grooming salons, and Vets for Pets practices. Our Pet Care Centres are community-focused stores, where local teams help local pet owners care for their pets with expertise and passion.

What’s the role?

We’re looking for a Deputy Store Manager to join our team in Godalming. Reporting to the Store Manager, you’ll be a key part of our retail management team and take full responsibility for the store when the Store Manager is unavailable. You’ll play a vital role in ensuring the smooth running of all aspects of the store, from recruitment and stock control to maintaining high store standards and customer service.

Your key responsibilities will include:

• Leading and inspiring your team to ensure a fun, productive, and customer-focused environment.
• Maximising sales and ensuring your team performs across all key KPIs.
• Managing store operations, including recruitment, stock management, and compliance with health and safety.
• Taking on the role of Duty Manager in the absence of the Store Manager.
• Being hands-on, driving the store’s success by leading from the front.

We provide industry-leading training and support, equipping you with everything you need to deliver exceptional customer service and help us become the Best Pet Care Business in the World.

About our store

The Pets at Home store in Godalming is ideally positioned near a range of local amenities, making it a convenient and enjoyable place to work. Just a short walk from the store, Godalming’s charming town centre offers a variety of independent shops, cafes, and restaurants, perfect for grabbing lunch or taking a stroll. Nearby, you’ll find picturesque riverside walks along the River Wey, providing peaceful scenery and a relaxing atmosphere. For everyday essentials, several supermarkets and convenience stores are easily accessible in the area. With nearby transport links, including Godalming and Farncombe railway stations, commuting to and from the store is simple and accessible. This combination of a welcoming community, natural beauty, and local amenities makes Godalming an attractive location to work.

Who are we looking for?

• You have at least 1 year’s management experience in a retail environment.
• Passionate about retail with a proven track record of delivering excellent results and maintaining high standards.
• Flexible to work a 7-day shift pattern, including weekends and bank holidays.
• A strong team player with exceptional communication skills, able to engage and motivate your team.
• Ready to undertake 6 months of comprehensive training, covering everything from customer service and health & safety to pet care.

Your Benefits

We reward and recognise our retail management team with a variety of benefits that support your well-being and career growth. Here’s what you can expect:

• Annual bonus opportunities.
• 28 days paid leave (rising to 33 days after 2 years), including 8 bank holidays.
• Birthday day off – enjoy a paid day to celebrate!
• Life Assurance – 4 times your annual salary.
• Company pension contribution of 4%.
• Colleague discount of 20% across Pets at Home, Pets Grooming, and Vets for Pets, plus 30% off our own brand products.

“Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”

Apply Now

If you’re ready to take on the exciting challenge of Deputy Store Manager in Godalming, don’t wait! Apply now, as we may close this vacancy early due to the high volume of applications. Make sure you don’t miss out on this opportunity to join a leading retailer and grow your career.

Click here to read our Values & Behaviours 

Click here for more details and other benefits