HR Advisor

Colleague Relations Advisor

Mon – Fri, flexibility to work occasional weekend / nights based on needs of the business.

The Role:
As the first point of contact for People Relations, you will work closely with managers at all levels across the warehouse and transport functions. You will build strong, effective relationships and provide coaching on best practices, policies, and procedures to empower managers to confidently manage the full employee lifecycle.

Key Responsibilities:

• Act as a trusted advisor, offering pragmatic, solutions-focused, and impartial guidance that reflects our values and complies with employment law.
• Lead colleague relations cases across warehouse and transport, escalating complex matters to the People Relations Lead as appropriate.
• Proactively manage and resolve cases in a timely manner, ensuring accurate and up-to-date case logs are maintained in internal systems.
• Attend complex hearings and meetings, providing expert advice and note-taking support when required.
• Contribute to HR reporting and management information, ensuring data integrity and insight.
• Participate in weekly case review meetings with managers to assess the status of live cases.
• Prepare and administer documentation for Investigations, Disciplinary, Grievances, and Appeals (IDGA), including compiling and distributing relevant packs and maintaining accurate personnel records.
• Monitor changes in employment legislation to ensure ongoing compliance, and support the regular review and updating of related policies and procedures.
• Assist in Employment Tribunal (ET) processes, including liaison with ACAS.
• Support the Colleague Relations Lead in driving policy improvements that enhance the colleague experience and align with business objectives.
• Act as a role model for effective collaboration across the wider People Team, including People Services and People Partners.

About You:

• A Proven HR generalist experience gained in an HR Advisor role, or similar role
• Strong customer focus
• Highly organised
• Excellent level of attention to detail
• Strong communication skills, both written and verbal and stakeholder management
• Ability to multitask, prioritise and use own initiative
• Ability to work to deadlines and on occasion under pressure
• Ability to take direction and work as part of a team
• Excellent computer skills, with proficiency using Microsoft Word, Outlook, PowerPoint and Excel and HR systems
• Flexible to work other hours when required with advance notice as part of the 24/7 fulfilment centre

Benefits:

• Holidays – 33 days inclusive of bank holidays, rising to 36 days after two years’ service, dependant on shift pattern
• An extra day’s holiday when it’s your birthday
• Stakeholder pension plan
• Personal Health Insurance scheme (if in Pension Scheme)
• Life assurance
• 20% Pets at Home discount scheme after 12 weeks service
• Pets at Home “Treats” voluntary benefits package   

About Us:
We’re more than just a retailer and this is more than just a distribution centre. At the heart of our business are pets, our customers, and our people. We’re proud to create an environment where everyone feels valued and supported, and where a great experience is part of every day.

Don’t just take our word for it our people voted us the 5th Best Large Workplace in the UK (Great Place to Work, 2018). They tell us they love the friendly culture, the opportunities for personal growth, and the chance to make a difference.

From comprehensive training and development to a modern, well-equipped working environment with dedicated spaces for collaboration and downtime, we’re here to help you thrive. Our distribution centre teams are essential to keeping our stores running smoothly, making sure products are where they need to be right when they’re needed.

Join us and be part of a team that lives our values and delivers for our customers every day.

“We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”