Head of Information Security

Help us stay one step ahead.

At Pets at Home, technology is transforming how we care for pets, support pet owners and run our business. As our digital world evolves, so does the challenge of protecting it.

We’re looking for a Head of Information Security who can do more than defend against cyber threats. You’ll help us innovate securely, make smart risk decisions and build security into the way we work, change and grow.

Reporting to the Director of Cyber Security and IT Services, you’ll lead our information security agenda across a diverse Group spanning Pets, Vets, Insurance, Distribution Center and Support Office.

Security with influence

You’ll turn cyber strategy and risk appetite into a clear, practical and measurable programme, bringing teams together around one ambition: enabling the business to move forward with confidence.

From security operations, incident preparedness and vulnerability management to governance, third-party risk and security-by-design, you’ll balance protection with customer experience, resilience and commercial priorities.

What you’ll make happen

• Shape and deliver our information security strategy and multi-year roadmap.

• Embed security-by-design across Architecture, Engineering, Product and Change.

• Strengthen security monitoring, detection, response and incident preparedness.

• Turn emerging threats and vulnerabilities into clear, prioritised action.

• Give senior leaders meaningful insight into cyber risk and business choices.

• Strengthen supplier and third-party security assurance. 

• Build a security-conscious culture and develop brilliant internal capability.

What you’ll bring

You’ll be an accomplished information or cyber security leader with experience in a complex, multi-site and digitally enabled organisation. You’ll combine strong technical credibility with commercial judgement and know how to turn security frameworks into practical business outcomes, balancing pragmatism and commercial approach to ensure our business keeps operating, whilst supporting growth and development.

You’ll bring experience across security operations, incident response, vulnerability management, assurance and third-party risk, with an understanding of modern cloud, SaaS, application, infrastructure, identity and network environments. Knowledge of NIST CSF and ISO/IEC 27001 is important, and professional standing such as CISSP, CISM or equivalent would be valuable.

Most importantly, you’ll influence rather than dictate. You’ll make complex cyber risks understandable, challenge constructively and build trusted relationships across Technology and the wider business.

Why Pets at Home? 

Because complexity makes this role interesting. Retail. Digital. Vets. Insurance. Distribution. Data. Technology. Stores and Support Office.

You’ll have the opportunity to shape security maturity, influence major technology and business change and create an environment where security enables progress rather than standing in its way.

If this sounds like the opportunity and purpose-led business you’ve been looking for, we would love to hear from you.

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!