Senior Insight Manager

At Pets at Home, our ambition is to become the best pet care business in the world. Insight plays a critical role in achieving that ambition — helping leaders understand performance, customer behaviour and commercial opportunities, and make confident, evidence‑based decisions.

We’re now looking for a Senior Insight Manager to join our Insight function and lead high‑impact analytical work that directly shapes strategy and commercial outcomes across the Group.

About the Role

As a Senior Insight Manager, you’ll operate as a senior analytical leader, owning complex, high‑value business questions end‑to‑end. You’ll move beyond standard reporting — leading bespoke analysis, defining the right analytical approach, and translating data into clear, actionable recommendations that influence senior decision‑makers.

You’ll act as a trusted insight partner to leaders across the business, challenging assumptions and guiding decisions with evidence. You’ll also be a formal people manager, responsible for developing an Insight Analyst and helping grow capability within the Insight function.

This is a role with significant autonomy and visibility, focused on impact rather than output volume.

What you’ll do

• Lead deep‑dive, bespoke analysis on strategically important business questions.

• Take ownership of ambiguous problem statements, shaping hypotheses and analytical approaches that focus on material business impact.

• Translate complex analysis into clear, commercially relevant recommendations that inform strategic and operational decisions.

• Build strong, trusted relationships with senior stakeholders across the Group.

• Influence decision‑making through confident communication, insight storytelling and commercial reasoning.

• Line manage and develop an Insight Analyst, providing coaching, feedback and performance support.

• Oversee the quality of insight outputs, including decision‑ready presentations and targeted analysis.

• Contribute to shaping insight standards, ways of working and prioritisation to maximise value delivered by the function.

About You

You’ll be an experienced insight or analytics professional who thrives on solving complex problems, influencing senior stakeholders and focusing analytical effort where it matters most.

You’ll bring:

• Advanced SQL skills and experience working with large‑scale data warehouses.

• Experience using Python or R for analysis and automation.

• A strong track record of delivering bespoke, strategic insight rather than purely standardised reporting.

• The ability to influence senior, non‑technical stakeholders through clear communication and commercial thinking.

• A strong commercial mindset, linking insight to financial, customer and operational outcomes.

• Proven experience managing and developing analysts.

• Excellent storytelling and presentation skills, able to distil complexity into concise, decision‑focused narratives.

• Strong organisation and prioritisation skills, with comfort working at pace.

You’ll typically have 5+ years’ experience in analytics, insight or business intelligence roles, ideally within a fast‑paced commercial or consumer environment.

Career Development

This role offers broad exposure across the Group and the opportunity to work on high‑profile, strategic topics. It provides a strong platform for progression into more senior insight, analytics or commercial leadership roles.

Inclusion

Pets just see people. They aren’t biased and they don’t discriminate. We take inspiration from pets and value difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and we encourage everyone to be themselves. Even if your experience doesn’t perfectly align, if you believe you can bring something unique, we’d love to hear from you.