Client Care Advisor

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Brislington Vets for Pets practice, to start as soon as possible. 

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will ensure their absolute satisfaction, and that the client leaves knowing that they have received exceptional service, looking forward to their next visit.
• You will greet each client, offering support, guidance and expertise. You will manage payments and confidently co-ordinate the smooth running of the day-to-day routines when making future bookings using our online booking system.  
• Some additional administrative tasks will be required, so computer literacy is a must. 

This is a Full-Time role working 40 hours per week including weekends on a rotation. 

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.    
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role.  Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.  
• In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits 
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. 

Location: BS4 5NL

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!