Client Care Advisor

We have an exciting new vacancy at Vets for Pets Ayrshire due to career progression within the team we are looking for a new Client Care Advisor 

If you enjoy providing great service, working in a fast-paced environment and with an amazing team of people, we have just the opportunity for you at our lovely practices based in Ayrshire.

A bit about us 
We are a team of 50+ colleagues including Veterinary Surgeons, Registered Veterinary Nurses and Client Care Advisors working across three busy Veterinary Practices here in Ayrshire. We have a wonderful team and treat each other like family, although our days can be very busy and often challenging, we always make time for one another and support each other. We like to build relationships and have fun, we adore an evening out or a day team building so we ask that anyone joining us on this journey is as outgoing and fun-loving as we are! 

We’re more than just a veterinary practice—we’re a team that truly understands and supports each other. Our leadership includes vets, RVNs, and a practice manager, ensuring that every role is represented and valued.

At our core, we believe in teamwork, respect, and having fun while delivering clinical excellence. We laugh, we support each other, and we prioritise a healthy work-life balance.

What we are looking for

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.  Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a multi-site role therefore you must be able to adapt to any given situation fast, work well in any team you are in. Most importantly have a bubbly and outgoing personality. This is a face paced role therefore, you need to be able to do the any job given at the pace required with a smile.

We want someone with a little extra! we are looking for that special someone to take this role on and make this their own.

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.  
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.  
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. 
• You are adaptable and can work well within any team when going from one practice to another.
• In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
• Must hold a full UK driving licence as you will be going between our 3 practices in Ayr, Irvine and Kilmarnock.

Benefits

• Pension
• Company benefits scheme including 20% off in Pets at Home and the Vet Group
• Opportunity to progress into senior position
• Birthday off
• New pet day off
• Pet bereavement time off
• Enhanced maternity pay
• Private health care
• In-house career development opportunities
• Holiday Allowance

If you’re passionate about providing outstanding pet care and want to work in a practice where you’ll be supported, challenged, and valued, we’d love to hear from you!

Get in touch! Email Emma at our support office: northvet@vets4pets.com – we’ll get back to you within one working day.

Pets see people for who they truly are—they don’t discriminate, and neither do we. We’re committed to creating a diverse and inclusive team where everyone feels welcome. If you think you’d be a great fit, even if your skills aren’t a 100% match, get in touch—we’d love to hear from you!