Client Care Advisor

We are seeking a new, extra special CCA (customer care advisor) to join our wonderful Reception team in our family-run local practice.

We are proud to prioritise a work-life balance and we’re open to discussion of hours and flexibility. We are looking for approx 30 hrs but may have some flexibility for the right candidate.

We would love to hear from a friendly, pet-focussed experienced client facing/reception person with a passion for animals, gold star service and pride & dedication to their role.

We are a friendly, spacious, and modern thriving practice with an exceptional team.

Just a few of the reasons to work with us!

• Truly family-run practice - A fun, bubbly & focussed working environment with the closest-knit long-standing team of dedicated vets, RVN’s, CCA’s and managers who care! For you to be important to us, we know that life is important to you.
• Valued input and a drive for highest standards of patient care.
• Support and security of a larger vets4pets group offering company benefits.
• A wonderful database of clients & pets who have great things to say about our fantastic clinical team and support crews!
• Set rota and no out of hours requirement. (One in 3 Saturday mornings only)
• Bright & airy working environment, X-ray, theatre, separate kennels, and cattery, 4x consult rooms & all the equipment you’d expect from a solid GP practice.
• Separate colleague space/kitchen.
• Great location; beaches & forest close by, and short walk into town/train station.

By joining us you will have the opportunity to use your skills to their full potential, role involving:

• Client care and contact
• Communications (email/phonecalls)
• Administration tasks
• Operating database software
• Assisting in practice; pet cuddles, cleaning, stock, medication handling & much more!

What we’re offering:

• 5.6 weeks holiday including bank holidays, (increasing after 2 years’ service)
• Life Assurance 4 x Annual Salary
• Contributory Pension Scheme
• Paid memberships (BVRA)
• Cycle to work scheme.
• Salary to be discussed
• Access to Colleague Assistance Programmes – Retail Trust, Port of Call and MHFA
• Exclusive company discounts and rewards – including 20% off at Pets at Home, The Groom Room, and Vet Group

Location: BH25 6DN

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!