Client Care Advisor

JOIN OUR TEAM AT WHITSTABLE VETS FOR PETS!

Client Care Advisor – Starting Early in the New Year

Are you passionate about animals and people? Do you thrive in a fast-paced, supportive environment where no two days are the same? Whitstable Vets for Pets is looking for a dedicated, enthusiastic Client Communication Advisor to join our friendly reception team!

This is a fantastic opportunity to become an important part of our practice, where teamwork truly matters. We pride ourselves on supporting one another, stepping in when needed and ensuring our clients both furry and human receive the highest level of care.

We value flexibility and we’re looking for someone who can confidently help cover holidays and sickness alongside their scheduled hours, occasionally at short notice to keep our service running smoothly.

About the Role:
This is a part time role working a minimum of 15 hours per week. 

As a key member of our front desk team, you’ll be the welcoming face and reassuring voice for our clients. You’ll manage daily reception duties with professionalism, warmth and efficiency, ensuring every client interaction is a positive one.

Your main responsibilities will include:

• Greeting clients with a smile and welcoming pets as they arrive.
•  Answering, screening and directing telephone calls with confidence.
• Managing bookings for veterinary and nursing appointments.
• Taking deposits and payments for treatments and medications.
• Keeping the reception area tidy, organised and stocked with essential materials.
• Providing accurate information in-person, by phone and via email.
• Sorting and distributing daily post and deliveries.
• Maintaining practice security and following reception safety procedures.
• Updating diaries and managing appointment schedules.
• Completing clerical tasks such as filing, photocopying, and printing.
• Processing end-of-day banking.
• Setting up client care plans.

What we’re looking for: 
We’re seeking someone who brings positivity, professionalism and a genuine commitment to outstanding client care.

Essential skills and qualities include:

• Proven experience as a receptionist or in a customer-facing role.
• Ability to work well under pressure and meet deadlines.
• A strong team player who supports colleagues and embraces teamwork.
• Confidence around animals (and happy to gently hold them if needed!).
• Good knowledge of Microsoft Office and basic office equipment.
• Excellent verbal and written communication skills.
• Impeccable organisation, multitasking and time-management abilities.
• A proactive attitude with great initiative and problem-solving skills.
• A professional, friendly appearance and manner.
• Flexibility with working hours and willingness to help cover holiday/sickness.
• Availability to work at least one Saturday per month with additional Saturdays as needed.

Why join Whitstable Vets for Pets?  
You'll become part of a supportive, compassionate team committed to delivering exceptional care. At our practice, we look out for one another, teamwork, communication and kindness are at the heart of everything we do.

Apply now and start your new journey with us in the New Year!

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!