Client Care Advisor

Do you enjoy providing great service and working with a team? Join us at Bedford Companion Care!

This role is a Full Time role working 31.5 to 34 hours per week. Your working days will be Monday, Tuesday, Thursday and Friday with a mix of full days; 8:30-19:00 and half days from 12:30-19:00. Part time hours can be considered.

Previous experience as a veterinary receptionist or experience within the veterinary industry is desired but not essential. The salary for this role is £12.21 per hour.

About Us:

We are a friendly, supportive team with 5 Vets, 7 RVNs, 1 VCAs, a practice manager, and a great client care team. Our RCVS accredited small animal practice offers x-ray, ultrasound, an in-house lab, dentistry, and isolation facilities. We are proud to be a silver cat-friendly clinic. 

We believe in work-life balance and offer flexible schedules. We have a visiting ophthalmologist, ultrasonographer and a surgeon for orthopaedic and advanced soft tissue procedures. We care about sustainability, using low-flow anaesthesia, recycling, and repurposing fur clippings. We currently hold Bronze accreditation with Investors in the Environment for Sustainability and are currently working towards Silver accreditation. 

Your Role:

As a Veterinary Receptionist, you will greet clients and their pets and provide excellent service. Your main tasks will include:

• Build relationships with clients and their pets.
• Provide great service and ensure a smooth visit.
• Handle payments and bookings using our PMS system (computer skills needed).
• Answering phone calls and responding to emails.
• Managing client accounts, care plans and assisting in dispensary.

What We’re Looking For:

• Friendly & Welcoming: You are the first contact for clients and pets.
• Informed: You stay updated on practice services.
• Calm & Empathetic: You handle pressure and sensitive situations well.
• Enthusiastic & Passionate: You love animals and providing great service.
• Team Player: You help create a positive, welcoming environment.

Benefits:

• Generous holiday allowance
• Pets at Home discount after 3 months
• Staff discount for pets after 3 months
• Paid training
• Pension scheme
• Rewards programme with discounts and cashback
• Employee Assistance Programme

Location: MK42 7AZ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!