Client Care Advisor

If you enjoy delivering exceptional service and working as part of a team, we have the perfect opportunity for you at our Cheltenham practice.

What your day will look like:

• Provide outstanding service to clients while ensuring the best care for their pets, acting as the vital link between clients and the clinical team.
• Build strong relationships with clients, their pets, and your colleagues to create a welcoming and supportive environment.
• Ensure every client leaves the practice satisfied, confident they’ve received exceptional care, and looking forward to their next visit.
• Greet clients warmly, offer guidance and support, and manage payments and future bookings with confidence.
• Coordinate the smooth running of daily practice routines using our online booking system, so computer literacy is essential. 

Role details:

• Part-time: 20–27 hours per week
• Shifts between 9am–7pm with a 1-in-4 weekend rota
• Salary in line with National Minimum Wage 

What we’re looking for:

• Friendly, welcoming, and attentive personality, providing the best possible experience for clients and their pets.
• Up-to-date knowledge of practice services and the ability to guide clients effectively.
• Calm under pressure, handling a wide range of situations—from comforting a worried client to celebrating a pet’s first visit.
• Enthusiastic, driven, and passionate about pets and excellent client service.
• Ability to work well as part of a team, creating a positive and friendly atmosphere.
• Previous administration or customer service experience is essential. 

In short, you love to be busy, enjoy helping people and their pets, and always strive to make a difference.

Benefits:

• 20% discount at The Vet Group, Pets at Home, and The Groom Room
• Access to exclusive discounts and cashback offers
• In-house career development opportunities
• Pension and holiday allowance

Location: GL51 9RR

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!