Client Care Advisor

If you enjoy delivering excellent service and working as part of a supportive team, we have the perfect opportunity for you at our Huddersfield Vets for Pets practice.

What your typical day will look like:

• Your focus will be to provide an exceptional service to our clients and the very best care for their pets, acting as a key link between clients and the clinical team.
• Building strong relationships with clients, their pets, and the wider practice team will be central to your success.
• You will ensure every client receives outstanding service during their visit, leaving satisfied and confident they will return.
• You will greet clients warmly, offering support, guidance, and expertise, while confidently managing payments and future bookings.
• You will help coordinate the smooth running of day-to-day practice operations using our online booking system, so strong computer literacy is essential.
• Work collaboratively with team members to ensure the reception and all practice areas are always maintained to a high standard of cleanliness and presentation.
• Comply with all Health & Safety regulations and adhere to local policies within the surgery

This is a part-time role working 25.5 hours per week, between 8:30am and 7:00pm, with a salary of up to £12.90 per hour.

The attributes we’re looking for:

• You are the friendly, welcoming face for clients and their pets when they arrive at the practice.
• You keep yourself up to date with practice services and additional offerings so you can confidently provide guidance.
• You are calm, attentive, and consistently focused on client needs.
• You bring enthusiasm and drive, with a genuine passion for service and a love of animals.
• You are able to handle a range of situations, from supporting clients through difficult news to sharing the excitement of a new puppy’s first visit.
• Your personality helps create a warm, welcoming atmosphere within the practice alongside your colleagues. 

In short, you thrive in a busy environment, enjoy helping people and their pets, and are motivated to make a real difference every day.

Benefits:
We offer a range of benefits including a 20% discount at The Vet Group, Pets at Home, and The Groom Room, access to discounts and cashback schemes, in-house career development opportunities, a pension scheme, and generous holiday allowance.

Location: HD3 4BZ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!