Client Care Advisor

Client Care Assistant (part-time) £12.81 p/h

Looking to start a career in veterinary practice? Already work in practice and fancy a change?

We are looking for a friendly Client Care Assistant to join our reception team in our locally owned small animal veterinary practice inside Pets at Home, Shrewsbury. This is an ideal role for someone who enjoys working with people, loves animals and is interested in working within a veterinary environment. Experience in veterinary or reception roles is ideal, but for the right individual is not necessary. 

The role

In this front-of-house role, you will be based on the reception desk greeting clients and their pets, answering the phone, booking appointments, cleaning, tidying and completing other general and administrative tasks. The overall aim of your role is to help clients and their pets have a positive experience by working together as a team to create a welcoming, positive and friendly atmosphere, while thinking on your feet, being adaptive, flexible and working well as a team to help the practice run smoothly.

You will be working a variety of shifts, totalling around 25 hours in the week including some 8.30am starts and 7pm finishes, plus one in three Saturday mornings. There will also be opportunities to work additional shifts covering holidays and team absence.

What we’re looking for:

• Reliable and organised
• Positive can-do attitude
• Great problem solving, listening and communication skills
• Friendly, calm and professional manner
• Enjoy chatting to clients face to face and on the phone, building relationships with regulars.
• Willingness to learn veterinary practice systems and processes

While experience is preferred, it is not necessary. 

The package

• £12.81 per hour
• Staff discount at Vets4Pets and Pets at Home
• Major retailer discount and cashback scheme
• Opportunity for additional hours covering holidays and team absence
• Supportive team environment
• 5 weeks annual leave plus Bank Holidays, rising to 6 weeks with length of service
• Fully funded courses relevant to role development
• Cuddles with animals every day at work
• Plus more

To apply please email your C.V. along with a covering letter to Jonathan and Kat at JVP.Shrewsbury.IS@Vets4Pets.com