Client Care Advisor

If you’re passionate about delivering outstanding customer service and enjoy working as part of a supportive team, we’d love to hear from you. An exciting opportunity has arisen for a Client Care Advisor to join our friendly team at Maidstone Vets for Pets.

What you'll be doing:

As the first point of contact for our clients and their pets, you’ll play a vital role in creating a welcoming and positive experience for everyone who visits the practice. Acting as the link between our clients and clinical team, you'll ensure every interaction reflects the high standards of care we pride ourselves on.

Your day-to-day responsibilities will include:

• Delivering exceptional customer service and supporting clients throughout their visit.
• Building strong relationships with clients, their pets, and your colleagues.
• Greeting clients warmly, providing guidance and advice on practice services, and ensuring their needs are met.
• Managing appointments, payments, and future bookings with confidence and professionalism.
• Supporting the smooth day-to-day running of the practice using our online booking system.
• Creating a positive experience that leaves clients feeling valued and confident in the care their pets receive.

About you:

We're looking for someone who is friendly, organised, and genuinely enjoys helping people and their pets.

You'll be:

• A welcoming and approachable presence for clients and their pets.
• Confident in communicating information about our services and promoting additional offerings where appropriate.
• Calm, compassionate, and attentive to the needs of clients, especially during sensitive situations.
• Enthusiastic, proactive, and motivated to provide the highest level of customer care.
• Comfortable handling a variety of situations, from supporting clients through difficult news to celebrating the excitement of a new puppy’s first visit.
• A positive team player who helps create a warm and friendly atmosphere within the practice.

Above all, you'll thrive in a busy environment, enjoy making a difference, and take pride in delivering an exceptional client experience every day.

Hours and Salary:

This is a part-time position, working up to 24 hours per week.

The role includes a mixture of early and late shifts:

• Early shifts starting at 8:15am
• Late shifts finishing at 7:15pm
• 1 in 4 weekends

Salary: Up to £27,000 per annum (pro rata)

Benefits:

In return, we offer a range of excellent benefits, including:

• 20% colleague discount across the Vet Group, Pets at Home, and Groom Room
• Access to a wide range of discounts and cashback offers
• In-house career development and training opportunities
• Pension scheme
• Holiday allowance

Location: ME15 9BY

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!