Client Care Co-Ordinator

Are you ready to start your journey in the veterinary field? Lancaster Vets for Pets, a proudly locally owned practice, is excited to welcome a Client Care Coordinator to our friendly and dynamic team. This is a truly flexible role, offering shift patterns that can suit a variety of lifestyles and levels of experience. We have excellent development opportunities, including the chance to complete a Level 2 Customer Service Apprenticeship making it ideal whether you’re just starting out or looking to take the next step in your career.

About Us:

Joining our team means you will work closely with our Practice Owners, Andrew Harrison and James Rogerson, as they continue to grow and develop the practice.  Under the support and guidance of our exceptional Practice Manager, Simi Wilton you will be encouraged to bring your enthusiasm and passion for animal welfare to the forefront alongside an experienced team who bring their expertise and passion to the clients and their pets by providing exceptional care and service.  What we do matters.

Based in Lancaster, our practice is conveniently located near local transport links, including bus routes and a train station, and less than 30 minutes from the stunning Lake District. Lancaster Vets for Pets is a collaborative, inclusive, and welcoming environment where both clients and colleagues feel valued.

About the Role:

In this role, your main focus will be to provide an exceptional service to our clients and to ensure they receive the very best care for their pets. You will act as a vital link between clients and our clinical team, building strong relationships and ensuring every client leaves feeling supported and valued. You will greet clients, provide guidance and support, manage payments, coordinate bookings, and assist in keeping the practice running smoothly.

We offer excellent development opportunities, including the chance to complete a Level 2 Customer Service Apprenticeship, so no matter what stage you are at in your career, we would love to hear from you. If you are enthusiastic, client-focused, and ready to grow with a team that values flexibility and community, this is the perfect role for you.

This is a part-time role with a highly flexible schedule. We offer contracts ranging from 16 to 30 hours per week, with typical hours from 8am–2pm or 2pm–8pm, and we’re happy to accommodate alternate patterns for the right candidate. The role includes a 1 in 4 weekend rota, and there are often opportunities for additional overtime.

The attributes required:

•    You are the friendly and welcoming face for the client and their pets when they arrive at the practice.  
•    You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
•    You are calm, attentive and always focus on the clients’ needs.
•    You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
•    You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.  
•    Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. The salary for this role is up to £20,000 per annum dependant on hours.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you. 

Please include a cover letter with your application telling us why you’re excited about joining the veterinary field and why you’d be a fantastic addition to our team!

Location: LA3 3FE

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!