Client Service Manager

Are you a natural leader with a passion for people and pets? We’re looking for an energetic, organised, and people-focused Client Service Manager to be the heartbeat of our front-of-house team. 

We have an exciting opportunity for a confident leader with strong people and management skills. To succeed in this role, you’ll need proven experience in a customer-facing managerial position, ideally within the retail sector. Your background in retail management will equip you with the expertise to coach, motivate, and support our reception team, while ensuring every client enjoys a smooth and positive experience. This is the perfect chance to bring together your leadership skills and passion for customer care, making sure every client and their pet feel genuinely welcomed, supported, and valued from the moment they arrive.

The role can be either full or part time. 
 
About us:

We are a friendly large team who enjoy a close relationship with our clients. We really focus on great customer care which helps us with our aim of keeping pets living as long, happy, and healthy lives as possible. Your focus will be to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
 
Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.  You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.  The successful candidate will assist with the day-to-day organisation and management of our reception team, ensuring a high level of customer service is always delivered and most importantly, help to devise new and innovative ways to drive the practice forward

Your key responsibilities:

• Dealing general queries efficiently and effectively
• Lead the reception team and deal with all concerns with performance, training, conduct and absence management
• Assisting with digital and marketing content within the practice.
• Manage the smooth administration of, and resolve any issues in the delivery of our health care plans
• Managing the practice management system (PMS) system to ensure the smooth running of the day to day in practice
• Promoting wellbeing and being a general support to colleagues. 

Benefits:

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. Gym membership. Private health care packages. Birthday holiday entitlement. and many more. 

Location: RH11 7SJ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!