Head Client Care Advisor

Do you love pets? Are you open, friendly, and well organised? Do you enjoy problem-solving, delivering excellent service, and working as part of a team? If so, we have a fantastic opportunity for you at our Prescot Vets for Pets practice.

We are a thriving, well-established practice with an excellent reputation in the local community and are looking for a Head Client Care Advisor to join our team. We pride ourselves on delivering outstanding care to both clients and their pets, and we support all team members to perform their roles to the highest standard.

What your typical day will look like:

• As Head Client Care Advisor, you will lead the reception team, ensuring daily tasks are completed efficiently while managing your own administrative responsibilities and maintaining exceptional standards of customer service.
• You will act as a key liaison between clients and the clinical team, ensuring clear, compassionate communication at all times.
• Your primary focus will be delivering outstanding service to clients and the highest standard of care for their pets.
• Building strong, trusting relationships with clients, their pets, and the wider practice team will be essential to your success in this role.
• You will ensure every client visit results in complete satisfaction, leaving clients confident they have received exceptional service and eager to return.
• You will warmly greet clients, offer support, guidance, and expertise, while confidently manage payments and future bookings.
• You will coordinate the smooth day-to-day running of the practice using the online booking system, so strong computer literacy is essential. This includes organising pre-payments in line with practice payment policies and supporting with direct insurance claims and daily debtors.
• You will proactively address and resolve client concerns, helping to prevent escalation wherever possible.

This is a Full Time working between 30 to 40 hours per week including 1 in 4 Saturdays

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. 

Location: L34 5NQ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!