Insurance Processor

We are looking for an Insurance Administrator to join our team at Romford Vets for pets.

If you enjoy processes and detail, and love giving great customer service whilst working as part of a team, then we have just the opportunity for you!

The role involves processing our client’s insurance claims, liaising with insurance companies and the clients themselves regarding their claims. You’ll be working alongside our Client Care Advisors and Clinical Team to ensure claims are completed speedily for our clients. 

Some of the responsibilities and duties that can be expected:

• Reviewing a clinical condition and patient history to assess if a direct claim can be authorised.
• Processing direct and indirect insurance claims.
• Informing owners of the progress with their claims
• Working with insurance companies.

We are looking for someone who understands the need for attention to detail, is able to multitask, has good communication skills and works well as part of a team.

• Previous experience in a veterinary practice is ideal but not essential
• Previous experience in the pet insurance industry is ideal but not essential
• You’ll need good communication skills, both verbal and written, for communicating with our clients.
• You’ll be detail orientated, with good mathematical and analytical skills. Loves processes and be good working in a team or on your own 

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

This role is part time with hours over Monday to Friday only.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, access to private health insurance and holiday allowance.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!