Pet Health Advisor

Role: Pet Health Advisor (PHA) – a new way of managing the client journey in our clinic. The focus of the role in the clinical environment is the client.

Type:  Hours - 35 hours per week, including evenings and weekends – this shapes up as 3 full days in the week 8.30-7pm (days vary on the rota) and 1/3 weekends (shorter hours) as standard. Changes in the rota will apply and absence cover is expected of the role.

• Overtime (expected)
• Pay: Starting salary £12.00/hr, to increase after training and with performance
• Experience in client facing roles essential
• Professional appearance necessary
• Benefits: See below
• Location: Vets4Pets Fort Kinnaird, Edinburgh

Do you thrive on delivering a personalised service? Do you care about the quality of the service you provide? Do you enjoy being active in your work? Are you keen on a workplace that strives for attention to detail? Do you like to develop procedures and processes that streamline workflow? Want to work in close proximity to pets and vets? Do you want to help clients during difficult times?

We are offering you the chance to join our busy, client care team in Fort Kinnaird as a Pet Health Advisor.

What does a typical day look like?

Your focus will be to provide a leading service to our clients and outstanding care for their pets – you will be the intimate link between the pet owner and the clinical team. Your ability to build strong relationships with our clients, their pets and the team is critical to your success.

There are two aspects to the role. One is to welcome the incoming clientele, answer questions, register new clients and serve our existing clients with all their needs - this is a client facing role and requires a smart appearance, a smile and a helpful manner. The second aspect is a more hands on part of the job which involves taking the visiting client and pet through their clinical journey inside the consult room. This part of the role involves all aspects of the client care role to be carried out to a bespoke standard in a more intimate setting and supporting the vet and their needs as well. 

This role requires the candidate to be on their feet throughout the day, it is client facing and the most interactive with the clinical team. All training will be provided.

Who we are looking for:

• We require a Pet Health Advisor who can demonstrate calmness, composure in difficult situations and is accommodating of the clients’ needs and expectations.
• We want to see support, care and compassion in your interactions with clients and their pets.
• Excellent personal presentation and professionalism is important to us. 
• Whilst remaining caring and communicative, we require a high standard of work and efficient delivery of procedures and processes.
• We are a results focused clinic and are looking for individuals that can provide solutions for clients whatever the challenge.
• The clinic uses specialised computer software, emails, communication platforms and all standard computer packages, so computer literacy, good speed of software familiarisation and navigation is a must.
• The role is 35 hours a week and will include 1/3 weekend rota. During the week you will work 3 full days. Flexibility and overtime will be required to cover colleague absence.

Would suit:

• Someone from the veterinary sector who wishes to focus their career on the client care side of the industry.
• An individual from a fast paced client facing environment who is looking for something different and progressive and has a passion for animals.

In return, we offer a supportive and friendly working environment together with career development opportunities and benefits that include pension scheme. Being part of the Pets at Home Group, you are entitled to 20% discount at The Vet Group, Pets at Home and the Groom Room as well as access to lots of discounts and cashback offers at a range of retail stores and online shops. We offer CPD courses through the Vets4Pets Learning Academy for those that progress well with the on boarding in house training and show a passion and a dedication for the role. We also offer some surgery based benefits which we can share on application.

Does this sound like you?

If so, get in touch today! 

We ask for your CV and short covering letter, telling us about why you would be great for this role.

Vets4Pets is an equal opportunities employer

Please email your application Kasia.dowhanreid@vets4pets.com. We look forward to hearing from you.

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!