Veterinary Receptionist

Due to exceptional business growth, we are looking for two enthusiastic Receptionists to join our team. 
If you enjoy providing great customer service and are looking for a new challenge in a busy practice, we have just the opportunity for you.

Gosport Vets4pets has been open for 14 years. The clinical team consists of 5 veterinary Surgeons, 7 Registered Veterinary Nurses, 3 Student Veterinary Nurses and 1 Veterinary Care Assistant. 

We have 7 fabulous Veterinary Receptionists, who are at the forefront of the practice and provide an excellent service to all our clients. 

Working Hours:

• 5 Days a week, Hours between 8.30am and 19.00pm.
• Whilst we do not work out of hours, a share in the Saturday rota will be required. These hours are 9:00am - 12:00 noon  
• You will also need to be able to participate in providing additional cover/shift changes, within our working hours, to support the reception team when needed.

Qualities we are looking for:

• Previous Veterinary Receptionist experience is essential, and knowledge of RX Works is desired. 
• Compassionate and sociable: able to form relationships with clients and their pets to strengthen their bond with Vets4Pets
• Excellent organisation skills: You will be able to multitask and stay calm in a busy environment and are adaptable and quick-thinking.
• Great IT skills. 
• Professionalism and empathetic: You will be able to adapt to life and end of life situations arising within the working environment.
• Great attention to detail: You will bring enthusiasm and drive to your role.
• A genuine love of animals and the pet-owner bond. 
• Fantastic client customer service skills
• You are calm, attentive, and always focus on the client’s needs.
• You can be flexible to work a range of morning or afternoon shifts.

What you will be doing:

• Greeting and interacting face-to face with clients and their pets. You will provide exceptional service to our clients and the best care possible to their pets. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Managing the day-to-day running of the waiting room: phone communications, managing the mailbox, payments and daily financial summaries, taking pride in the appearance and upkeep of the waiting room, supporting the clinical team in the running of the day.
• Administration of the practice including insurance claims, debt management and some financial reporting.
• Working alongside the clinical team providing support to the fantastic vets and nurses we have here.
• You will be using RX Works computer booking system and making future bookings confidently with clients.

What we offer:

• Competitive salary
• A great and fun work environment! 
• Great work life balance, where you can accrue lieu for weekend work and a range of shifts.
• Work social events (we have the best Christmas parties)
• Ongoing personal career development.
• Great staff discount package in-house and 20% discount at the Vet Group, Pets at Home and the Groom Room. 
• Pension Scheme.
• Generous holiday allowance (we are closed on Bank Holidays) 
• On-site free parking.
• Lots and lots of puppies and kittens cuddles.

Education: GCSE or equivalent in Maths and English (preferred)
Experience: Veterinary Reception/Administration, 1 year (preferred)

Location: PO13 9UE

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!