Veterinary Receptionist

We have an exciting opportunity for an enthusiastic and passionate Receptionist to join our team at Vets4Pets Newcastle Kingston Park.

Unlike many veterinary practices, we are individually locally owned and managed by our Practice Owners. We are a 100% small animal practice with a fantastic client base and a team that takes genuine pride in the care and service we provide.

We are looking for the right person rather than the perfect CV. If you are friendly, organised, and genuinely motivated to make a difference for pets and their owners, we will provide full training to our standards.

The position

• 20 hours per week on a 4-week rolling rota, including a mixture of morning and evening shifts and 1 in 4 weekends.

What we are looking for

• A warm, confident manner with clients, both in person and on the phone.
• The ability to stay calm and multi-task in a busy environment.
• Strong communication skills and the ability to work closely with clinical and non-clinical colleagues.
• Relevant customer-facing experience — veterinary or reception experience is welcome but not essential.
• Comfortable with computers and basic administration.

What you will be doing

• Greeting clients and welcoming them to the practice.
• Answering phones and managing emails and digital messages.
• Completing administration tasks including inpatient paperwork, insurance claim forms, and daily cashing up.
• Provide clear communication between clients and the veterinary team.
• Booking appointments, processing prescription orders, and maintaining accurate client and patient records on our practice management system.
• Keeping the reception area tidy and welcoming.
• Guiding clients through our health plan options — full training provided.

What we offer

• Funded CPD and in-house career development opportunities
• 20% discount at Vets4Pets, Pets at Home, and the Groom Room
• Access to a wide range of discounts and cashbacks
• Pension scheme and competitive holiday allowance
• A supportive, close-knit team in a practice that genuinely cares about the people who work here

We want our team to be as diverse as our clients. If you meet most of what we are looking for and think you can bring something great to the role, we would love to hear from you.

Location: Kingston Retail Park, Newcastle, NE3 2ES

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!