Client Care Advisor

If you thrive on delivering outstanding service and enjoy working as part of a supportive team, we have an excellent opportunity for you at our Bridlington Practice.

What your typical day will involve:

• Delivering exceptional service to our clients and ensuring the highest standard of care for their pets, acting as a vital link between clients and our clinical team.
• Building strong, positive relationships with clients, their pets, and your colleagues—an essential part of your success in this role.
• Providing a warm, professional experience during every visit, ensuring clients leave fully satisfied and confident in the service they have received.
• Welcoming each client, offering guidance and support, and confidently managing payments and follow-up bookings.
• Helping to coordinate the smooth daily running of the practice using our online booking system—so strong computer skills are essential.

This is a Part Time role averaging 16 hours per week with 1 in 3 Saturdays (9am till 1pm).

The attributes we’re looking for:

• You are the warm, welcoming presence that greets clients and their pets as they arrive at the practice.
• You stay fully informed about our services and can confidently guide clients through the options available.
• You remain calm, attentive, and consistently focused on meeting clients’ needs.
• You bring energy, enthusiasm, and a genuine passion for both outstanding service and animal care.
• You’re resilient and adaptable—whether you’re comforting a client after difficult news or celebrating the excitement of a puppy’s first visit.
• Your positive, engaging personality helps create a friendly and inviting atmosphere alongside your colleagues.

In short, you enjoy being busy, love supporting people and their pets, and are always motivated to make a positive difference.

Benefits:
In return, we offer a range of great benefits, including a 20% discount at the Vet Group, Pets at Home, and the Groom Room; access to additional discounts and cashback rewards; in-house career development opportunities; a pension scheme; and a generous holiday allowance.

Location: YO16 4SH

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!