Veterinary Receptionist/ Client Care Advisor

At Chesterfield Vets for Pets, we believe our reception team is the heart of the practice.

worried about a much-loved pet, and the last person they see before they leave. That means this role is about far more than answering the phone or booking appointments.

We’re looking for someone who is warm, organised, professional and genuinely enjoys helping people. Someone who can make every client feel welcome, remain calm during busy periods and become an important part of our close-knit team.

About the role

This is a full-time front-of-house position where no two days are the same.

Your responsibilities will include:

• Greeting clients and their pets with a warm, friendly welcome
• Answering telephone enquiries
• Booking appointments and managing the appointment diary
• Taking payments
• Supporting the smooth running of reception
• Keeping the reception area clean, tidy and welcoming
• Delivering outstanding customer service every day

This is a front-of-house reception role. You’ll be the face of the practice and play a key role in creating an exceptional experience for every client.

What we’re looking for

Previous reception or customer service experience is essential. Veterinary experience is welcome but isn’t essential—we can teach you that.

We’re looking for someone who is:

• Friendly, approachable and professional
• An excellent communicator
• Calm under pressure
• Organised with great attention to detail
• Confident using computer systems
• Able to prioritise and multitask in a busy environment
• A genuine team player

Most importantly, we’re looking for someone who enjoys working with people and understands that great customer service comes from empathy, kindness and excellent communication.

Why join us?

We’re proud of the culture we’ve built.

We’re a supportive, collaborative team who genuinely enjoy working together. We don’t believe in hierarchy or unnecessary pressure—we believe in helping each other and creating an environment where everyone feels valued.

Our clients know us as a friendly, welcoming practice, and we’re looking for someone who shares those values.

We also offer:

• Protected lunch break every day (the practice closes for one hour)
• A supportive and experienced team
• Opportunities for training and development
• A genuinely flexible and understanding employer
• Dogs are welcome at work
• Easy parking
• A practice on the edge of the Peak District with excellent links to the M1 and East Midlands Airport

We’re proudly inclusive and value diversity across our team.

We’re working towards our Autism Friendly Award and recognise that people work in different ways. We actively support that.

Hours

• Full-time
• 11:00am–7:00pm shifts
• 1 in 2 Saturdays
• No out-of-hours

If this sounds like you…

We’d love to hear from you.

Please send us your CV along with a short covering letter telling us a little about yourself and why you’d like to join Chesterfield Vets for Pets to jenny.oliver@vetsforpets.com

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!